What Is an Employee Engagement Manager? Why You Need It in 2022

Although I am not an employee engagement manager, I most definitely am an employee. And, over the years, I've completed my fair share of surveys that have measured my level of engagement. Not every company I worked for had employee engagement managers, but the ones that did were ahead of the curve. With an employee engagement manager, the company is much more dynamic and tactical in its strategies as it strives to increase employee engagement. But before we even dive into an employee engagement manager job description and how they improve employee engagement, it's important to understand what the benefits of employee engagement are. And just in case if you didn't already know, employee engagement has a major impact on your business bottom line.

So let's jump in... First, employee engagement has no connection to employee happiness or satisfaction. Yes really. Forbes defines employee engagement as "the employee's emotional commitment to the organization and its goals. As you can see, it's not just about whether or not employees show up and do phone number list their jobs with pleasure, it's about whether employees are genuinely engaged, aligned and dedicated to the missions, values and corporate culture. what employees expect from work 5 signs of a disengaged employee These are the employees who show up every day and work hard because they believe in the company, its product and what it hopes to achieve. In fact, Forbes notes that these are the types of employees who provide "superior service, quality, and productivity, which leads to…greater customer satisfaction, which leads to…increased sales (repeat business and references), which leads to…higher levels of profit, which leads to…higher returns to shareholders (i.e. share price)”.

And remember, these types of employees are not easy to find and they CERTAINLY are NOT a dime a dozen. So, now you might be wondering… “Well, now that I know what employee engagement is and why it matters to my business results, what can I do to ensure that my employees are engaged and how can I ensure that this behavior will continue in the future?" This is a question that is easy to answer. If you don't already have one, it's time to hire an employee engagement manager and STAT. One final note here, in order for these employee engagement managers to perform their job as smoothly and efficiently as possible, they can implement the use of employee engagement software. Employee engagement software makes it easy for employee engagement managers to oversee, streamline, and digitize all aspects of their role. But we will come back to this later.